The client
- Fofy is a retail business that started by exclusively focusing on production and opened an e-shop at a later stage
- Has an annual turnover of around €1,500,000
- An average of 20,000 orders processed every month
- The company is on the market since 2007
The pain points
- Overwhelming warehouse chaos mainly caused by inefficiently organized storage. Company decided to look up how to improve their warehouse management
- ToothPickers had problems locating products they were looking for
- The warehouse infrastructure needed to be reorganized. Piles of items couldn't be shelved, even though the space was theoretically sufficient
- Training new employees was so difficult and took so long that it caused an operational block
- Generating AWBs and invoices manually was a significant time waste
The approach
- We began by fully implementing the Gremini Warehouse Management System GreminiWMS organized the warehouse chaos thanks to random item placing.
- Items can now be placed wherever there's free shelf space, then found through the automated system
- Our warehouse management software clarified procedures and eliminated the operational block. The warehouse team was reorganized into pickers and packers
- AWB issuing, invoicing, order status are now fully automated
Our impact
- Sales grew 5x after we implemented the WMS and an RMA tool
- The company was able to place more merchandise in the warehouse
- A greatly improved operational flow. More efficient, better compartmentalization, clear and effective employee roles
- Significantly better time and warehouse space management
- 4x more orders delivered with a reorganized team that now consists of just 2 employees
- An error-free process that saves money, time, and provides an enhanced customer experience. No more lost or misplaced products, incomplete parcels sent by mistake, AWBs stuck on the wrong packages, etc.
But thanks to the expert team at Gremini, my worries quickly turned into relief. Their knowledgeable technicians swiftly diagnosed the root causes of the problems and implemented effective solutions that got my website back up and running in no time.
Raluca Manta
CEO & Brand Manager